1，400电话实用功能之企业彩铃

1400 phone utility

相信大家对于彩铃这个词都不会很陌生，不错，企业彩铃功能就是特别为400电话企业用户服务的，企业可以在办理号码之后录制一段个性化的欢迎词，用来提高用户的体验。

I believe we are not for the word customized ringing tone is very strange, good, especially for the 400 function is the enterprise customized ringing tone telephone services to business users, enterprises can make a personalized number in handling after the words of welcome, to improve the user experience.

2，400电话实用功能之IVR语音导航  IVR语音导航就是在客户拨打400电话进来之后，开通此业务的企业400电话会在彩铃之后播放一段部门导航类的语音，首次拨打的客户可以在不需要转接进人工台的情况下通过IVR导航进入需要的部门，省时省力。企业也可以提高工作效率。

2400 phone function IVR voice navigation IVR navigation is in the customer call 400 to come in after the opening of this business enterprise 400 phone will play a kind of voice in the navigation department after the first call the customer customized ringing tone, without the need to be able to transfer into the situation of artificial Taiwan by IVR into the navigation to the Department, saving time. Enterprises can also improve work efficiency.

3，400电话实用功能之通话录音  如果办理了此项业务的企业，每次人工接听的对话内容会自动被400电话平台录制下来，企业可以自助登录管理平台下载收听，此业务还可以用来查看业务员的工作态度情况，方便开展业务。

3400 phone call recording function if you apply for the business enterprise, the dialogue each artificial answer will automatically be recorded 400 phone platform, enterprises can self login management platform to download and listen to, working state of the business can also be used to see the clerk of the degree, facilitate the development of business.

4，400电话实用功能之留言功能  如果企业的热线电话因为一些特殊的原因，无法接听客户来电的情况下，系统会自动语音提示，提示客户进行留言，通过语音信箱的记录，企业可以在后台自主查看通话录音，这样即使客户没有打通电话，也把需要知道的消息告诉了企业，企业可以通过回拨电话进行回访，这样可以大大的缩减企业和客户的距离，更好的为客户服务。

4400 phone message function utility function if the hotline for some special reasons, not answering customer calls under the condition, the system will automatically voice prompt, prompts the customer for a message, through voice mail records, the enterprise can be in the background of independent view call recording, so even if the customer does not make a phone call, also need to know news of the enterprise, companies can pay a return visit by telephone call back, which can greatly reduce the distance between enterprises and customers, better customer service.

5，400电话实用功能之防伪查询功能  有设置防伪码查询的企业就可以办理一个400电话，专门用于客户查询购买企业产品的真伪。企业可以事先在400电话管理后台导入防伪码的信息，客户拨打电话进来输入防伪码，就可以自动查询到想要的信息，无需人工服务，据调查显示，办理400电话作为防伪码查询的企业比没有开通的效益更好，客户会认为办理了400电话的企业更加权威。

5400 telephone utility function of security query function, set the security code query enterprise can handle a 400 phone, specifically for customer inquiries, purchase the authenticity of enterprise products. The enterprise can advance in the 400 telephone information management background into the security code, call the customer call input security code, you can automatically query the information you want, without manual service, according to the survey, as the security code query enterprise than better efficiency without opening for 400 calls, the customer will think handled 400 calls enterprise more authority.

6，400电话实用功能之满意度评价功能  客户拨打电话挂机之前，将会听到一段优美的提示客户对刚才的对话进行满意度评价的录音，就是这里所说的400电话满意度评价功能。通过评价分值的加权计算，得到测量满意程度（深度）的一种指数概念。此功能也可以作为企业对客服的工作态度的一个考量。

Before the phone satisfaction 6400 utility function evaluation function of customer calls to hang, will hear a beautiful dialogue just reminding the customer satisfaction evaluation of the evaluation of 400 telephone recording, satisfaction function is mentioned here. Through the weighted calculation of evaluation scores, an index concept of measurement satisfaction degree (depth) is obtained. This function can also be considered as an enterprise's attitude towards customer service.